# HAL > HAL (chatwithhal.com) is the customer platform for small teams: live chat and a shared inbox, an AI agent that answers from your own help content, a help center, a CRM, email campaigns, product tours and online booking, in one product. Free to start, data stored in the EU. HAL is made by Studio 404 d.o.o. (Slovenia). The app is at https://app.chatwithhal.com. The widget is available in 14 languages; the app and website in English, Slovenian and Croatian. ## Who it is for - Small SaaS teams and founders who do support and sales themselves - Support teams that want AI answers grounded in their own help content - E-commerce shops, agencies, restaurants and local service businesses (online booking is free on every plan) ## Pricing (EUR, excluding VAT) Live chat, the inbox, the help center, online booking and the CRM are free. Flat monthly prices, no per-resolution fees. Yearly billing gives two months free. - Free: €0. 1 project, 2 seats, 50 AI credits/month, 250 contacts, 100 workflow emails/month. - Starter: €29/month (€290/year). 2 projects, 3 seats, 1,000 AI credits/month, broadcasts with 5,000 marketing emails/month, own sender domain, API, MCP and teams, 2,500 contacts. - Pro: €89/month (€890/year). 5 projects, 6 seats, 4,000 AI credits/month, AI auto-reply, sales tools, 30,000 marketing emails/month, 15,000 contacts, no HAL branding. - Business: €229/month (€2,290/year). 20 projects, 15 seats, 15,000 AI credits/month, 50,000 contacts, 150,000 marketing emails/month, white-label help center, audit log, enforced 2FA, priority support. - Single paid features without a plan: AI agent €29/month (AI auto-send and answer-first, 1,000 AI credits; Free and Starter), email campaigns €19/month (Free), sales tools €25/month (Free and Starter). - Add-ons: +1,000 AI credits €19/month, +10,000 marketing emails €15/month, +5,000 contacts €15/month, extra seat €12/month, remove branding on Starter €19/month. - AI phone assistant: beta, set up with each business on request. One AI credit covers about one AI reply (a suggested draft, an auto-reply or a deflection answer). ## Data and privacy - The app, database, uploaded files, backups and email run in the EU (Google Cloud europe-west4 via Railway; AWS SES Frankfurt). - AI answers are generated by Anthropic (Claude) in the US; API data is not used for training. - GDPR tooling, one-click JSON data export and account deletion on every plan. ## Key pages - [Home](https://chatwithhal.com/) - [Pricing](https://chatwithhal.com/pricing) - [All features](https://chatwithhal.com/features) - [AI agent](https://chatwithhal.com/features/ai) - [Live chat](https://chatwithhal.com/features/live-chat) - [Shared inbox](https://chatwithhal.com/features/inbox) - [Help center](https://chatwithhal.com/features/help-center) - [CRM](https://chatwithhal.com/features/crm) - [Email campaigns](https://chatwithhal.com/features/email) - [Workflows](https://chatwithhal.com/features/workflows) - [Product tours](https://chatwithhal.com/features/product-tours) - [Online booking](https://chatwithhal.com/features/booking) - [AI phone assistant](https://chatwithhal.com/features/phone) - [iOS app (Hal agent on the App Store)](https://chatwithhal.com/features/mobile) - [Reporting and insights](https://chatwithhal.com/features/analytics) - [Integrations](https://chatwithhal.com/features/integrations) - [Teams, permissions and security](https://chatwithhal.com/features/teams-and-security) - [For developers: API, MCP, webhooks](https://chatwithhal.com/features/developers) - [EU compliance](https://chatwithhal.com/eu-compliance) - [HAL vs Intercom](https://chatwithhal.com/compare/intercom-alternative) - [HAL vs Crisp](https://chatwithhal.com/compare/crisp-alternative) ## Developer docs - [Docs home](https://chatwithhal.com/docs/) - [MCP server](https://chatwithhal.com/docs/mcp): hosted MCP endpoint for Claude, Cursor or any MCP client; account keys and project-scoped keys with permissions - [REST API](https://chatwithhal.com/docs/api) - [Visitor API](https://chatwithhal.com/docs/api-visitors) - [OAuth](https://chatwithhal.com/docs/oauth) - [Widget setup](https://chatwithhal.com/docs/widget) - [Visitor identification](https://chatwithhal.com/docs/widget-identification) - [Identity verification](https://chatwithhal.com/docs/identity-verification) - [CRM data model](https://chatwithhal.com/docs/crm-data) - [Integrations](https://chatwithhal.com/docs/integrations) - Install guides: [WordPress](https://chatwithhal.com/guides/wordpress), [Shopify](https://chatwithhal.com/guides/shopify), [Webflow](https://chatwithhal.com/guides/webflow) ## Help center - [Getting started with HAL](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/introduction) - [Widget installation](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/widget-installation) - [Widget customization](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/customization) - [Identity verification](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/identity-verification) - [Inbox and conversations](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/inbox) - [AI suggestions](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/ai-suggestions) - [Knowledge base](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/knowledge-base) - [CRM and contacts](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/crm-contacts) - [Automations](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/automations) - [Email integration](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/email-integration) - [Team collaboration](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/team-collaboration) - [Macros](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/macros) - [Message tags](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/message-tags) - [Customer satisfaction (CSAT)](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/csat) - [Statistics and analytics](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/statistics) - [API reference](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/api-reference) - [Webhooks](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/webhooks) - [Project MCP keys](https://api.chatwithhal.com/help/cmivf8onn00021clzmp6u1luj/en/project-mcp-keys)